Monday, November 30, 2015

Who's better at handling your auto insurance claim? Satisfaction study says...
Who would serve you better --
 a far-away call-center or a local agent?
When you have an accident and need help from your insurance company, do you think you'd get better service from a company with a local agent, or from a 1-800 or .com-only company?

According to the latest survey of auto insurance claims satisfaction (provided by a widely recognized consumer research firm), the two biggest 1-800/online-only auto insurers fall BELOW the industry average when it comes to auto claims satisfaction. 

Yes, they advertise to you at every opportunity, asking you to click or call 1-800 -- but are ranked below-average for customer satisfaction in this important claims category. 

Meanwhile, stable companies with local agents -- like Farmers Insurance Group -- finished ABOVE the industry average for auto insurance claims satisfaction.

It makes sense when you think about it.  Wouldn't you prefer a local agent who takes a great interest in making sure you have the right coverage from the start, and is there at claims-time -- when you really find out what kind of policy you bought?

Compare this to someone in a cubicle, 1,000 miles away, signing you up for "state minimum" coverage, without a second thought, because you weren't sure what you needed, and trusted them.  Then, never speaking with you again, because your calls are always routed to next available representative after waiting through each voicemail prompt.  Or worse, getting your own policy online, without ever speaking to a human!

And, if something happens, and it's claims-time, only then do you realize you don't have the coverage you need.  You wish you would have gotten some good, personalized advice from an expert in your neighborhood, a local agent, whom you know, advising you of the best steps to take -- and backed by an above-average insurance company.

There's real value in going with a quality insurance policy and a local agent in Franklin TN who knows you.  That's what I'm here for.

Merry Christmas and Happy Holidays to you!

David Yates Insurance Agency
1881 General George Patton Dr., Suite 103
Franklin, TN 37067
Phone 615-778-1816  Fax 615-778-1817

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